1. Acceptance
By creating an account, accessing, or using the Services, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Services.
2. Eligibility
You must be at least 18 years old to create an account. Parents or legal guardians may add family members under 18 as contacts or recipients under their account and are responsible for that use. Advisors may not contact individuals under 18 through the Services.
3. Accounts
You are responsible for maintaining the confidentiality of your credentials and for activity under your account. Provide accurate information and notify us promptly of unauthorized use at support@epilog.life.
4. Subscriptions, billing, and refunds
The Services may include free and paid subscription features. Paid subscriptions may be billed through Stripe (web) or through the Apple App Store or Google Play Store (mobile). Prices, renewal terms, and taxes are shown at purchase.
Cancellations and refunds are handled according to the rules of the platform that processed your payment (Stripe, Apple, or Google). Manage or cancel store subscriptions in your Apple ID or Google Play account settings. Unless required by law or the applicable store policy, fees are non-refundable once charged.
5. Acceptable use
You agree not to:
- Violate any law or third-party right;
- Upload or share content that is illegal, fraudulent, harassing, defamatory, hateful, or that exploits children;
- Infringe intellectual property, privacy, or publicity rights;
- Attempt to gain unauthorized access to accounts, systems, or data;
- Interfere with or disrupt the Services, including malware, scraping at abusive scale, or reverse engineering except where permitted by law;
- Use the Services to spam, phish, or misrepresent your identity; or
- Use advisor or professional features to contact individuals under 18.
We may remove content, suspend accounts, or take other action for violations, suspected abuse, or legal risk.
6. Your content
You retain ownership of content you submit (“User Content”). You grant Epilog a worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, transmit, display, and deliver User Content solely as needed to operate, secure, and provide the Services — including delivery to recipients and trusted contacts you designate.
You represent that you have all rights needed to submit User Content and to grant this license, and that User Content does not violate these Terms or applicable law.
7. Trusted contacts and posthumous release
You may designate trusted contacts who can initiate or complete a death-verification process. Content designated for release after death is released only after that process is completed by trusted contacts according to the product’s rules. If no such action occurs, content remains stored while the account and our retention practices allow.
Epilog does not independently investigate or adjudicate deaths. Verification relies on processes and actions taken by trusted contacts you appoint. You are responsible for choosing trustworthy contacts and keeping designations up to date.
8. Not legal, estate, or professional advice
The Services are a technology platform for storing and delivering personal messages and information. Epilog is not a law firm, estate planner, funeral director, or medical provider. The Services are not a will, trust, power of attorney, or substitute for legal counsel. Consult qualified professionals for estate planning and legal advice.
9. Our intellectual property
The Services, including software, branding, and documentation, are owned by Epilog or its licensors. Except for the limited rights to use the Services as permitted by these Terms, no rights are granted to you.
10. Third-party services
The Services may rely on third parties (for example payment processors, app stores, hosting, messaging, and media conversion). Their terms and privacy practices apply to their services. Epilog is not responsible for third-party services we do not control.
11. Termination
You may stop using the Services and delete your account at any time. We may suspend or terminate access if you violate these Terms, if required by law, or if we discontinue the Services. Upon account deletion, data is handled as described in our Privacy Policy (including live-system wipe within 7 days and backup/cache removal within 31 days, subject to legal retention needs).
12. Disclaimers
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, EPILOG DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT CONTENT WILL ALWAYS BE AVAILABLE OR DELIVERED EXACTLY AS INTENDED.
13. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, EPILOG AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, EPILOG’S TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO EPILOG FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE CLAIM AROSE, OR (B) ONE HUNDRED U.S. DOLLARS (US $100) IF YOU USED ONLY FREE FEATURES.
Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the fullest extent permitted by law.
14. Indemnity
You will defend and indemnify Epilog against claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising from your User Content, your use of the Services, or your violation of these Terms or applicable law, except to the extent caused by Epilog’s willful misconduct.
15. Governing law
These Terms are governed by the laws of the State of Texas, United States, without regard to conflict-of-law principles, except that the Federal Arbitration Act governs the interpretation and enforcement of the arbitration agreement.
16. Dispute resolution; arbitration
Except for (a) individual claims in small-claims court and (b) claims for injunctive or other equitable relief to protect intellectual property or unauthorized access to the Services, any dispute arising out of or relating to these Terms or the Services will be resolved by binding arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules. The arbitration will be conducted in English. Venue for any in-person hearing will be in Texas, unless the AAA rules or the arbitrator require otherwise, or the parties agree to remote proceedings.
Class-action waiver: You and Epilog may bring claims only in an individual capacity, not as a plaintiff or class member in any class, collective, or representative proceeding.
If the class-action waiver is found unenforceable as to a particular claim, that claim (and only that claim) must proceed in court, and the remainder of this arbitration agreement remains in effect.
17. Changes to these Terms
We may update these Terms by posting a revised version with a new effective date and providing notice via the Services, email, or our website. Continued use after the effective date constitutes acceptance. Material subscription price changes follow the applicable Stripe or app-store rules and notices.
18. Miscellaneous
If any provision of these Terms is unenforceable, the remaining provisions remain in effect. These Terms, together with the Privacy Policy and any product-specific terms presented at purchase, are the entire agreement between you and Epilog regarding the Services. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a corporate transaction.
19. Contact
Epilog Life Inc.
Email: support@epilog.life